If you have a complaint regarding your purchase or the safety of any ECOS products, please feel free to contact us here to help resolve the issue. ECOS team members will work with you to collect information regarding your questions or complaints, and will initiate an internal investigation of the products in question. This often includes having our technical team test the products to ensure they meet the strict safety and quality specifications they were formulated to meet. All complaints are documented and tracked to ensure your feedback informs the continued improvement of our products.